When you’ve completed a successful shoot and your client is really pleased… should you always remember to ask for a review or testimonial? This is usually the bit I forget!! … although some clients spontaneously provide one anyway 🙂
I’m told google likes them, and sources like ‘Trust Pilot’ wouldn’t exist if people didn’t look for them – LInkedIn and Facebook have a business page ‘review’ feature, so I guess the answer is that you should. It feels like ‘self praise’ and blowing your own trumpet, but nowadays it’s much more about showing you are a credible and trustworthy business and who better to authenticate your services than happy customers.
So, do you read reviews and testimonials? Well, yes if I’m purchasing items from a source that I don’t know personally, they are very helpful. Or, researching the best item to buy on say, camera equipment. Does this apply to services too, especially those that are hugely personal, such as photography? In addition to ‘reviews’ and ‘testimonials’ we should add ‘recommendations’, as these are frequently asked for on places like Facebook. I ask this, because most of my work comes via face to face networking and getting to know people, who in turn use and recommend my services.
Perhaps reviews, in addition to a solid portfolio, are mainly part of a credible and true presence online, including all the various social media platforms … will you read any further 🙂 ??
” I can not begin to express the delight I felt when I saw our photos however the outstanding service started months before we got them!
For my 50th I wanted a picture of my family so hubby duly got a voucher from Penny and then handed over to me! Oh my what a pain pinning 4 sets of families and diaries to one Saturday. Penny was supportive and patient, no pressure just gentle reassurance that we would get there. So we got a date and we all turned up at the most beautiful house and gardens… chaos ensued with sorting two 3 year olds, two under 12 months and one teenager who needed to be serious.
Penny had taken the time to ask questions before hand so she knew all the likes and dislikes and all the names, plus Terry supported Penny and entertained the children and took additional pictures.
Thank you thank you thank you 😊
If you are looking for someone who cares about the service they give and the shots they take then please use Penny – you will not be disappointed
Venitia Billings “
All ready for delivery…